In many kinds of sports there are different grades for technique and posture. With questions it’s exactly the same. However, in this case posture means attitude - your attitude when you are asking questions. And with that you can make quite some mistakes.
If something bad happens to a customer, you are in trouble. You cannot avoid that. If you still try to get around it, it comes back to you later and it be much worse.
- January 2019 (1 entry)